Cancellations, Rescheduling, Force Majeure

Cancellation/Rescheduling/ Force Majeure

FORCE MAJEURE

• No party will be liable for nonperformance of any of its obligations under the agreement if its nonperformance was due to a Force Majeure Event as defined in paragraph (B) of this Article, on condition that such party complies with the conditions in paragraph (C) of this Article.
• A Force Majeure Event shall mean any act of God; war; riot; civil strife; act of terrorism, domestic or foreign; embargo; governmental rule, regulation or decree; flood, fire, hurricane, tornado, or other casualty; earthquake; strike, lockout, or other labor disturbance; the unavailability of labor or materials to the extent beyond the control of the party affected; pandemic; quarantine; or any other events or circumstances not within the reasonable control of the party affected, whether similar or dissimilar to any of the foregoing.
• Upon occurrence of a Force Majeure Event, the non-performing party shall promptly notify the other party that a Force Majeure Event has occurred, its anticipated effect on performance, including its expected duration. The non-performing party shall furnish the other party with periodic reports regarding the progress of the Force Majeure Event. The non-performing party shall use reasonable diligence to minimize damages and to resume performance.

CANCELLATION AND RESCHEDULING POLICY. Please be advised that you can cancel your coaching session up to 24 hours before the scheduled service via email and it will be processed without a penalty.

• Cancellations made 24 hours or less before the scheduled service will be subject to a charge of the entire service rate. This includes appointments where the service provider is unable to access the property, is turned away, or the client is unavailable.

• You will have appointment reminders via email the day before your scheduled appointment at this time. We know how easy it is to forget an appointment you booked months ago, so we highly encourage you to double-check that you have scheduled it in your calendar correctly and give yourself enough time to cancel or reschedule if necessary. 

• If you are late for your scheduled session, it will shorten your time and the service provider is not obligated to make up the time. There will be a 15-minute window at the beginning of the session that the service provider will stay on the Zoom call before logging off. Please contact coaching@anna-lawrence.com on the day of the appointment to make any changes or share any updates. 

• If you are a “no-show”, the service provider will not refund your money and you will be charged 100% of the service amount.