Refund Policy

Refund Policy for Anna Lawrence Coaching

No Refund (digital products)

Due to the digital nature of this product, the immediacy of access, and our confidence that you will love the online course, there are no refunds. 

20-Minute Coaching Calls - There will be no refunds for the 20-minute coaching call. If you decide it is not for you, you may contact coaching@anna-lawrence.com to discuss gifting the session to someone else. If you are unable to make the scheduled call, please reschedule BEFORE 24 hours of the call time (see the cancellation policy). If you are a no-show, I will stay on the call for 10-minutes before I end the session. If you arrive within 10 minutes, you forfeit the time you were not present and we will still end the session at the original end time.  You may reschedule the call up to 3 times, however, if you are unable to make the rescheduled calls, after the 3rd rescheduling, you forfeit the session & payment and you may purchase again if you are interested. 

Refund on coaching

There are absolutely no refunds on coaching and consulting once the services are rendered. We cannot guarantee results in a coaching or consulting relationship, because results depend on your openness to being coached and your willingness to do the work.

If you are not completely satisfied with your investment and are on a payment plan, you may request we stop collecting on future payments.

If you made a payment in full, and are unsatisfied, you may request a refund for any coaching or consulting sessions NOT rendered.

We want you to be satisfied with your investment but we also want you to give your best effort to apply all of the strategies in the coaching package.

However, in order to qualify for a refund for any coaching sessions NOT rendered, you must submit proof of your commitment to the coaching program, completed home assignments, and that the Program coursework did not work for you. The ultimate decision to approve or deny the refund request will be made by Anna Lawrence Coaching. By purchasing the coaching service, you understand and agree to this refund policy.

In the event that you decide your purchase was not the right decision, contact our support team at coaching@anna-lawrence.com and let us know you’d like to request a refund and we will schedule a mandatory 30-minute call to discuss the nature of the refund. You must include your home assignments & proof of commitment with your request for a refund. If you request a refund and do not include your home assignments, you will not be considered for a refund.

The work that you need to submit with your request for a refund includes the completion of:

• MemberVault pre & post session questions for EACH coaching call
• ALL home assignments that were decided upon at the end of each coaching session
• Any other exercises or practices that were agreed upon during the sessions

We will NOT provide refunds more than 30 days following the date of purchase. After day 30, all payments are non-refundable and you are responsible for full payment of the fees for the program regardless if you complete the program. If payments are not made on time, you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

Please note: If you opted for a payment plan and you do not request a refund within 30 days, with the required coursework at the time of your refund request, you agree to complete the remaining payments of your payment plan.

If you have any questions or problems, please let us know by contacting our support team directly. The support desk can be reached at: coaching@anna-lawrence.com